Project funded by the Italian Ministry of University and Research (MUR) under the National Recovery and Resilience Plan (PNRR) – Mission 4 “Education and Research”, Component 1, Reform 1.7 “Student Housing”, financed by the European Union – NextGenerationEU.
Section I – General Provisions
Art. 1 – Scope and Purpose
These Regulations govern the use of the Student Residences managed by POLIHOUSE S.r.l. and define the rules of conduct applicable to Residents.
The Student Residences managed by POLIHOUSE S.r.l., hereinafter also referred to as “Student Residences”, consist of the following two facilities located in the Municipality of Lecco:
– Campus Ghislanzoni, located at 64 Via A. Ghislanzoni;
– Campus Fossoli, located at 7 Via Caduti Lecchesi a Fossoli.
For the purposes of these Regulations:
– Resident means the university student who has been assigned a bed space in one of the Student Residences, according to the accommodation allocation procedures established by the Managing Entity;
– Bed space means the accommodation assigned to the Resident within the Student Residence;
– Room means the area intended for the Resident’s overnight stay;
– Accommodation unit means the residential unit assigned to the Resident, consisting of either a room or a self-contained accommodation unit equipped with a kitchen or kitchenette;
– Managing Entity means POLIHOUSE S.r.l., as the entity managing the Student Residences and responsible for the organizational, operational and administrative management of the service;
– Residence Operations Coordinator means the staff member appointed by the Managing Entity as the operational point of reference for Residents and for the day-to-day management of the Student Residences.
The allocation of accommodation is intended for students admitted according to the procedures established by the Managing Entity. For students eligible for University Financial Aid (DSU – Diritto allo Studio Universitario), the allocation procedure is carried out in compliance with the provisions issued by the Italian Ministry of Universities and Research (MUR). Specific procedures are also provided for students admitted under the Reduced Average Rate (TMR – Tariffa Media Ridotta) scheme.
Admission to the Student Residences entails full acceptance of these Regulations and of the Service Charter, which constitute complementary documents and govern, respectively:
– the operational procedures for the use of the facilities and the rules of conduct;
– the quality standards and characteristics of the service provided.
These Regulations must be signed by the Resident upon entry into the Student Residence.
Residents are not permitted, even temporarily, to transfer their official place of residence (residenza anagrafica) to the Student Residences.
Art. 2 – Principles of Community
The Student Residences managed by POLIHOUSE S.r.l. are integrated into the university and local context of Lecco and are intended to provide Residents with a safe, functional and study-oriented living environment.
The Student Residences promote:
– a community living environment based on mutual respect, responsibility, cooperation and fairness;
– suitable conditions for study, daily life and social interaction;
– the personal, academic and relational development of Residents;
– respect for dignity, safety and individual freedom.
The Student Residences do not constitute university colleges offering compulsory educational programmes, but rather accommodation facilities focused on academic study, personal independence and individual responsibility.
Residents are required to comply with:
– these Regulations;
– the Service Charter;
– applicable laws and regulations;
– the organizational instructions issued by the Managing Entity and the Management.
The Student Residences also promote sustainable and responsible behaviours, in line with the principles of environmental, social and economic sustainability, with particular attention to:
– proper waste separation and recycling;
– energy saving;
– responsible use of resources;
– the DNSH objectives (Do No Significant Harm – no significant harm) established by European legislation.
Section II – Management and Organization
Art. 3 – Managing Entity and Management Responsibilities
The management of the Student Residences is entrusted to POLIHOUSE S.r.l., which assumes the role of Managing Entity and Management of the service, hereinafter also referred to as the “Managing Entity” or the “Management”.
The Managing Entity is responsible for the organization and operation of the facilities, ensuring:
– continuity of service;
– administrative and organizational management;
– coordination of the services provided;
– ordinary maintenance of spaces and facilities;
– collection and forwarding of reports to the Managing Entity;
– monitoring of safety conditions;
– proper use of common areas.
The Managing Entity operates according to the principles of:
– administrative fairness;
– transparency;
– service quality;
– attention to the well-being of Residents.
Art. 4 – Operating Period and Accommodation
The Student Residences will commence operations on 1 September 2026.
The ordinary accommodation period for Residents is from 15 September to 15 July of the following year, unless otherwise provided by the Managing Entity due to organizational, maintenance or management requirements.
The assigned period of stay shall be the one indicated in the accommodation allocation documents and in the contractual documentation signed by the Resident.
Art. 5 – Accommodation Allocation
The allocation of the accommodation unit and the bed space is personal and may not be transferred to third parties, even temporarily.
It is therefore prohibited to grant, for any reason, the use of the assigned Room, Accommodation unit or bed space to persons other than the Resident.
Accommodation allocation is carried out through internal selection procedures established by the Managing Entity through specific ranking lists, including:
– ranking lists reserved for students eligible for University Financial Aid (DSU – Diritto allo Studio Universitario);
– ranking lists reserved for students admitted under the Reduced Average Rate (TMR – Tariffa Media Ridotta) scheme.
Bed spaces are allocated according to the criteria established by the Managing Entity and communicated to applicants, in compliance with the provisions issued by the Italian Ministry of Universities and Research (MUR) for students eligible for University Financial Aid (DSU).
The Management reserves the right to arrange the transfer of the Resident to another Accommodation unit or another available accommodation solution within the Student Residences whenever this is necessary due to:
– organizational requirements;
– maintenance requirements;
– safety reasons;
– proper management of the Student Residences.
The transfer shall be communicated to the Resident through appropriate means, indicating, where possible, the reasons and the operational procedures.
Section III – Conduct and Community Living
Art. 6 – General Rules of Conduct
Residents are required to:
– comply with these Regulations, the Service Charter and applicable laws and regulations;
– maintain respectful behaviour towards other Residents, the staff of the Managing Entity and any person authorized to access the Student Residences;
– adopt behaviours based on fairness, responsibility and respect for people, premises and equipment provided for use;
– correctly use the spaces, furnishings, equipment and facilities available in the Student Residences, preserving their integrity and functionality;
– promptly report any faults, irregularities, malfunctions or damage identified;
– comply with the organizational instructions issued by the Managing Entity and the Management.
Each Resident is responsible for their own behaviour and contributes to maintaining an orderly, safe and study-friendly living environment that supports community living.
Art. 7 – Safety
Residents are required to comply with all provisions relating to safety within the Student Residences.
The following are prohibited:
– tampering with safety systems or devices, including, by way of example, fire extinguishers, smoke detectors, presence detectors, thermostats, electrical panels, heating and cooling systems;
– obstructing or preventing the use of escape routes and emergency exits;
– using emergency exits without actual necessity;
– committing acts of vandalism or behaviours that may compromise the safety of persons or facilities;
– introducing, possessing or using hazardous, corrosive, flammable or otherwise potentially harmful materials that may create a risk to persons or property, including:
– weapons;
– explosive materials;
– gas cylinders;
– harmful or radioactive substances;
– unauthorized hazardous materials or products;
– using electrical or technological equipment not authorized by the Managing Entity;
– installing accommodation locking systems or devices other than those already provided in the facility;
– entering or exiting through windows, balconies or other openings not intended for access or exit purposes;
– accessing technical rooms, service areas, roofs, technical terraces or other areas not intended for use by Residents and not expressly authorized by the Managing Entity.
Any violation of safety provisions may result in the application of the measures provided for under these Regulations, including exclusion from the Student Residence in the most serious cases, in addition to any obligations to compensate for damages caused.
Art. 8 – Decorum and Quiet
Residents are required to respect the decorum of the Student Residences and the peace and quiet of other Residents, adopting behaviours compatible with community living.
The following are prohibited:
– causing disturbance to other Residents, particularly during the time period between 23:00 and 08:30;
– maintaining an inappropriate voice level or volume of audio/video equipment, both within the accommodation units and in common areas;
– introducing bulky or unauthorized items;
– preparing or cooking food in ways that may disturb other Residents or compromise the decorum, hygiene or healthiness of the premises;
– introducing or possessing narcotic substances;
– improper use of alcoholic beverages or engaging in behaviours incompatible with community living;
– disposing of polluting or unsuitable substances into sewage systems or drains;
– moving around common areas without appropriate minimum clothing;
– introducing animals into the Student Residences.
Art. 9 – Use of Common Areas
Common areas are intended for shared use by Residents and must be used in compliance with the rules of community living, decorum and the needs of other Residents.
Residents are required to:
– use the spaces, furnishings and equipment provided correctly;
– maintain order and cleanliness in the areas used;
– comply with any opening hours and conditions of use established by the Managing Entity;
– not leave personal belongings or materials in common areas, including food items.
Events, Meetings and Activities in Common Areas
Any events, meetings or activities organized in common areas:
– must be previously authorized by the Management;
– must comply with safety provisions and the organizational procedures communicated;
– must end by 23:00, unless otherwise authorized.
Political or religious events or activities are not permitted within the Student Residences, nor is the posting or display of political or religious symbols in common areas.
Art. 10 – External Guests
The presence of external guests within the Student Residences is permitted subject to prior authorization by the Management and compliance with the applicable organizational procedures.
Access for external guests is permitted:
– from 09:00 to 23:00;
– subject to registration according to the procedures indicated by the Management;
– upon presentation of an identity document;
– exclusively for adults;
– only when accompanied at all times by the Resident who introduced them.
External guests may access only the authorized areas and may not use the accommodation units of Residents, unless otherwise authorized.
The Resident who introduces external persons into the Student Residence is responsible for their behaviour and shall be liable for any damage or violations committed by them.
Art. 11 – Use of the Internet Network
Internet connectivity constitutes a service made available to Residents according to the procedures established by the Managing Entity.
Access to the network must be used in compliance with:
– applicable laws and regulations;
– IT security rules;
– the provisions issued by the Managing Entity.
The following are prohibited:
– using the network for illegal activities or for accessing unlawful content;
– carrying out unauthorized downloads or sharing of copyright-protected material;
– using peer-to-peer file-sharing software (e.g. eMule, BitTorrent clients) or similar systems for unauthorized activities;
– granting access to the network to unauthorized persons;
– installing routers, access points or network devices not authorized by the Managing Entity.
The Managing Entity reserves the right to limit or suspend access to the network in the event of improper use, misuse of the service or violations of applicable laws and regulations.
Section IV – Accommodation Units and Services
Art. 12 – Rooms, Accommodation Units and Responsible Use of Resources
Residents are required to maintain their accommodation unit in appropriate conditions of order, cleanliness, hygiene and decorum, in compliance with the applicable health and hygiene standards and the rules of community living within the Student Residence.
The Resident is responsible for the proper care and preservation of the assigned accommodation unit, furnishings, equipment and facilities provided.
Residents are required to use responsibly the resources and equipment made available within the Student Residences, contributing to the reduction of energy and water consumption and to the prevention of waste.
For this purpose, Residents are required to adopt responsible behaviours in the use of systems, equipment and common and private areas, avoiding unnecessary consumption and ensuring that lights and electrical equipment are switched off when not in use, heating and cooling systems are used correctly, and water resources are used carefully.
The Managing Entity promotes behaviours aimed at environmental sustainability and may provide Residents with instructions and communications intended to reduce waste and limit energy and water consumption, as well as to ensure the correct use of the spaces, equipment and facilities of the Student Residence.
Residents must:
– correctly use the spaces, furnishings, systems and equipment provided in the accommodation unit;
– promptly report any faults, irregularities or damage identified;
– maintain conditions of order, cleanliness and hygiene compatible with community living;
– comply with the procedures for the use of services established by the Service Charter and these Regulations.
The following are prohibited:
– disposing of food residues in sinks, drains or sanitary facilities;
– modifying furnishings, structures or systems of the accommodation unit;
– carrying out maintenance, installation or modification works without prior authorization from the Management;
– storing food in rooms without a kitchen or kitchenette;
– smoking inside accommodation units, including bathrooms, and in common areas, except in any specifically designated and authorized areas;
– lighting open flames inside accommodation units and common areas;
– disposing of cigarette butts, waste or other materials in sinks, sanitary facilities, drains or external manholes;
– leaving waste or personal belongings outside the designated containers;
– placing objects on window sills, balconies, terraces or other external parts of the building;
– throwing water, objects or materials of any kind from windows or other openings;
– carrying out painting, decorating, posting, adhesive applications or modifications to the walls and surfaces of the accommodation unit;
– damaging or defacing walls, fixtures, furnishings or equipment with writing, stickers or other materials;
– handing over keys or other access devices to third parties, even temporarily;
– duplicating keys or access devices without prior authorization from the Management;
– removing, introducing, moving, dismantling or modifying furniture, furnishings or equipment present in accommodation units or common areas;
– introducing or using equipment not provided by the facility or not authorized by the Management, such as heaters, ovens, cookers, air conditioners, refrigerators or other electrical devices.
Bed linen and towels are not provided by the Managing Entity and are the responsibility of the Resident, who must independently provide and replace them.
The Managing Entity provides cleaning services for common areas according to the procedures and frequency indicated in the Service Charter. Accommodation units are cleaned weekly and such cleaning is mandatory for all Residents; the related cost is borne by the Resident and is determined in the current service price list.
Art. 13 – Access to Accommodation Units by the Management or Authorized Personnel
The Management is in possession of a copy of the keys and/or devices required to access the accommodation units.
Access to accommodation units by the Management and/or authorized personnel may take place:
– in the presence of at least one of the assigned Residents;
– even in the absence of Residents, following communication sent to the e-mail address provided upon entry or through the dedicated application, with a minimum notice of 24 hours, for inspection, ordinary or extraordinary maintenance purposes.
Ordinary access may take place during the following time slots:
– from 08:30 to 12:00;
– from 14:00 to 18:00.
Extraordinary access may take place, even without prior notice and regardless of the presence of the Resident, in cases of necessity or urgency.
By way of example and without limitation, access is permitted:
– to verify the condition of the accommodation unit;
– to carry out urgent interventions or works necessary for the safety and functionality of the facility;
– in the event of reports of faults or irregularities;
– in the event of a prolonged absence of the Resident or where there is a reasonable suspicion of the presence of unauthorized persons;
– in any other situation in which the Management deems immediate intervention necessary.
Cleaning personnel are authorized to access accommodation units according to the procedures established for the service, even in the absence of the Resident.
In the event of access to accommodation units, the Management or authorized personnel may document the condition of the premises through photographs and/or video recordings exclusively for the purposes of inspection, maintenance, safety and service management, in compliance with applicable legislation on the protection of personal data and Residents’ privacy.
If the accommodation unit is found to be in conditions incompatible with the hygiene, health and decorum standards established by these Regulations, an extraordinary cleaning intervention may be arranged, with the related costs charged to the responsible Residents.
Art. 14 – Security Deposit
A security deposit is required according to the amounts indicated in the current price list.
Each Resident, before moving into the accommodation unit, is required to pay a sum as an interest-free security deposit.
The security deposit shall be refunded by bank transfer upon written request by the Resident at the end of the accommodation period and following completion of the required checks.
The refund of the security deposit is subject to:
– verification of the condition of the accommodation unit;
– return of the assigned equipment and devices;
– absence of outstanding debts towards POLIHOUSE S.r.l.;
– absence of damage attributable to the Resident or their authorized visitors.
If any damage or amounts due are identified, POLIHOUSE S.r.l., following written notification to the person concerned, may deduct from the security deposit the amounts necessary to cover the costs incurred, without prejudice to the right to compensation for any further damages.
Art. 15 – Check-in, Check-out and Handover of the Accommodation Unit
Entry and Handover of the Accommodation Unit
At the beginning of the accommodation period, the Resident takes possession of the assigned accommodation unit according to the procedures established by the Management.
The handover of the accommodation unit takes place through the signing of the check-in report and the delivery of the keys and/or access devices.
The check-in report records the condition of the accommodation unit, furnishings, equipment and facilities present at the time of handover.
The report may be accompanied by photographic and/or video documentation intended to verify the actual condition of the accommodation unit.
The signing of the check-in report constitutes a necessary condition for access to the assigned accommodation unit.
The Resident is required to promptly report any irregularities, damage or malfunctions identified at the time of entry.
In the absence of reports made upon entry, any damage or irregularities subsequently identified may be attributed to the Resident, unless proven otherwise.
Vacating the Accommodation Unit
The Resident who intends to leave the assigned accommodation unit before the scheduled end of the accommodation period must notify the Management in writing with at least 7 days’ notice.
At the end of the accommodation period or in the event of early termination of the accommodation, the Resident is required to:
– completely vacate the accommodation unit of all personal belongings;
– return the keys and any access devices received;
– return the accommodation unit in conditions of order, cleanliness and proper preservation.
The handover of the accommodation unit takes place through the signing of the check-out report.
The Resident is required to completely vacate the accommodation unit within 24 hours from the termination of the accommodation.
After this deadline, POLIHOUSE S.r.l. may proceed with the removal of any items left in the accommodation unit.
Any costs incurred for removal, storage or disposal may be charged to the relevant Resident.
The report shall include any differences compared to the initial condition of the accommodation unit, with reference to furnishings, equipment, facilities and general conditions.
If the Resident is not present at the time of the check-out inspection, the verification shall be carried out exclusively by the appointed personnel.
Any damage, irregularities or need for extraordinary cleaning interventions identified on that occasion may be charged to the Resident.
The Resident is responsible for all modifications, tampering or damage not recorded in the check-in report.
Exclusion from the Student Residence
The Resident may be excluded from the Student Residence in the following cases:
– failure to pay the amounts due;
– serious or repeated disciplinary violations;
– loss of the requirements necessary for accommodation;
– loss of student status, where required by the admission criteria;
– withdrawal from the accommodation;
– behaviours incompatible with community living or such as to compromise the safety and well-being of other Residents.
Removal of Personal Belongings
The Resident is required to vacate the accommodation unit of all personal belongings within 24 hours from the signing of the check-out report or from the inspection carried out by the appointed personnel.
After this deadline, POLIHOUSE S.r.l. may proceed with the removal of any items left in the accommodation unit.
Any costs incurred for removal, storage or disposal may be charged to the relevant Resident.
Art. 16 – Cleaning Services and Waste Management
The management of cleaning services and waste is intended to ensure adequate standards of hygiene, safety and quality of shared areas.
Residents are required to:
– comply with the cleaning service provided for in the Service Charter and with the procedures communicated by the Management;
– keep personal spaces and shared areas used by them clean and tidy;
– carry out waste separation correctly in accordance with the schedule and procedures indicated by the Management;
– correctly use the containers and areas designated for waste collection.
Any administrative penalties resulting from failure to comply with municipal regulations concerning waste collection and disposal shall be charged:
– directly to the person responsible for the violation, where identified;
– in the absence of identification, to the relevant Residents according to criteria of proportionality and fairness defined by the Management.
It is prohibited to:
– abandon waste, personal belongings or objects in common areas, corridors, outdoor areas or other locations not designated for waste collection;
– deposit waste or personal belongings in common areas in a manner that limits their use.
Art. 17 – Kitchens, Dining Areas and Management of Common Equipment
The Student Residences are equipped with shared kitchens intended for the independent preparation of meals by Residents, as well as with any private kitchens or kitchenettes available in accommodation units equipped with such facilities.
Kitchen areas may also include additional shared equipment, such as, by way of example:
– refrigerators;
– freezers;
– ovens;
– washing machines;
– tumble dryers;
– other facilities intended to support the daily management of residential life.
Residents are required to:
– use the equipment provided correctly;
– immediately clean dishes, pots, utensils, worktops, cooking surfaces and sinks after each use;
– maintain order and cleanliness in areas intended for meal preparation and consumption;
– properly identify food stored in shared areas;
– comply with hygiene requirements concerning food storage and preparation;
– periodically check the condition of stored food and beverages;
– keep shared equipment used by them clean and in proper hygienic conditions;
– use energy and water resources responsibly, in accordance with the principles of environmental sustainability and the DNSH (Do No Significant Harm) objectives referred to in the Service Charter.
It is prohibited to:
– use personal items incompatible with the facilities and rules of the Student Residence;
– leave dishes, pots or food in conditions that may compromise the hygiene of the areas;
– dispose of food waste in sinks or drains;
– prepare food or use preparation methods that may disturb other Residents or compromise the cleanliness and hygiene of the areas.
Food left in a deteriorated condition, without identification or stored in a non-compliant manner may be removed by the Management in order to ensure adequate hygienic conditions.
Section V – Absences and Health
Art. 18 – Absences
Residents are required to notify the Management in advance of any absence from the Student Residence lasting more than 48 hours, where possible and compatible with their personal circumstances.
Notification of absence must be submitted through the dedicated application made available by the Managing Entity, in accordance with the operating procedures communicated to Residents.
The notification of absences enables the Management to ensure the proper management of residential services, monitor the availability of accommodation units and take timely action in the event of any needs.
In the event of prolonged absences, the Management may assess the situation if:
– the absence has not been communicated according to the established procedures;
– the continued occupation of the accommodation unit is not consistent with the purposes of the accommodation service;
– significant organizational or management needs arise.
Unreported prolonged absences, assessed on a case-by-case basis, may result in the initiation of a discussion with the Resident and, in more significant cases, in the adoption of the measures provided for by these Regulations.
Art. 19 – Health and Medication Management
Residents are required to promptly notify the Management exclusively of health conditions that may:
– pose a risk to the health of the residential community;
– require specific organizational arrangements for the management of life in the Student Residence.
The communication shall concern only the information necessary for the protection of collective health and the proper management of the service.
Residents are responsible for managing their own personal medication, which must be stored safely and in accordance with the relevant instructions for use.
The storage of personal medication inside refrigerators or shared areas is permitted exclusively when required for therapeutic purposes and provided that:
– the medication is clearly identified with the Resident’s first name and surname;
– it is properly packaged and separated from food;
– the required hygiene and health conditions are respected.
The Management shall not be held responsible for the storage, deterioration or improper use of personal medication.
If health situations arise that are incompatible with staying in a shared residential facility, POLIHOUSE S.r.l. may adopt, including in cooperation with the competent authorities where necessary, the measures deemed proportionate and appropriate to protect the residential community.
By way of example, the following measures may be adopted:
– temporary organizational measures;
– internal transfers;
– temporary restrictions on access to certain shared areas;
– any further measures necessary for the management of the situation.
Any measures adopted shall comply with the principles of proportionality, necessity and protection of the Resident’s dignity.
The processing of Residents’ health-related information shall be carried out in compliance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation on the protection of personal data.
Section VI – Responsibilities and Prohibitions
Art. 20 – Resident’s Responsibilities
Residents are responsible for compliance with these Regulations and are personally liable for any conduct carried out within the Student Residences managed by POLIHOUSE S.r.l.
Each Resident is required to contribute to the proper management of community living, respecting:
– other Residents;
– the Managing Entity’s personnel;
– the spaces;
– the furnishings;
– the facilities;
– the equipment provided.
It is prohibited to:
– assign, even temporarily, the allocated bed space or allow third parties to use the accommodation unit;
– disclose to third parties their access credentials to the dedicated application, codes, authorizations or any other personal information required to access the Residence services and facilities;
– allow unauthorized persons to access the Student Residence through their personal profile or by using their credentials, keys, devices or other personal access tools;
– host unauthorized or unregistered persons in accordance with the procedures set out in these Regulations;
– organize events, meetings or activities that have not been previously authorized by the Management;
– use the spaces, services and equipment of the Student Residences for purposes other than those provided for by the accommodation service;
– engage in conduct contrary to the law, these Regulations or the principles of fairness and respect for civil coexistence.
The Resident is also responsible for the conduct of any authorized external guests and for any damage or violations attributable to persons introduced into the Student Residence by the Resident.
Art. 21 – Liability for Damages
The Resident is responsible for any damage caused, due to their own responsibility, negligence or conduct not compliant with these Regulations, to:
– accommodation units;
– furnishings;
– facilities;
– systems;
– common areas;
– equipment of the Student Residences.
The Resident is required to promptly notify the Management of any damage, faults or irregularities identified, even if not directly attributable to their own conduct.
Timely reporting allows any consequences to be limited and ensures the proper functioning of the facility.
The cost of the damage shall be determined on the basis of the expenses required for restoration, including:
– inspection activities;
– maintenance interventions;
– replacement or repair of furnishings, facilities or systems;
– any costs incurred by the Managing Entity through appointed suppliers.
The amount due shall be communicated to the relevant Resident and must be paid within the deadline indicated by the Management.
Damage to Common Areas
The Resident responsible for damage caused to common areas, shared areas, furnishings, equipment or systems of the Student Residence is required to promptly notify the Management.
In order to ascertain any responsibilities, the Managing Entity may use the available verification tools, including any video surveillance systems present in common areas, in compliance with applicable legislation on the protection of personal data.
Where the person responsible cannot be identified, the costs relating to:
– damages;
– shortages;
– acts of vandalism;
– deterioration of common areas;
may be allocated among the Residents who use such spaces according to criteria of proportionality, fairness and reasonableness defined by the Management.
POLIHOUSE S.r.l. reserves the right to request compensation for any additional damages identified.
Section VII – Disciplinary Provisions
Art. 22 – Emergencies
In the event of an emergency, the Management provides Residents with the contact details, telephone numbers and e-mail addresses to be used for urgent communications. At each Student Residence, an Emergency Plan is prepared and made available to Residents, containing the procedures to be followed in the event of fire, evacuation or other emergency situations, as well as the indication of escape routes, assembly points and the safety measures adopted.
Residents are required to become familiar with:
– the emergency procedures of the Student Residence;
– the Emergency Plan;
– escape routes and emergency exits;
– the behavioural instructions to be followed in the event of necessity.
Residents must comply with the instructions issued by the Management, the appointed personnel and the safety officers, cooperating in order to ensure the protection of people and the facility.
Art. 23 – Infractions and Sanctions
Violation of the provisions contained in these Regulations may result in the application of proportionate measures based on:
– the seriousness of the violation;
– the consequences produced;
– the presence of any repeated violations;
– the Resident’s overall conduct.
The applicable measures are:
– written warning;
– request to restore the irregular situation or remove the conduct subject to the complaint;
– charging of costs or any damages resulting from the violation;
– temporary suspension from the use of specific services or areas of the Student Residence;
– transfer to another accommodation unit or another facility managed by POLIHOUSE S.r.l., where necessary;
– exclusion from the Student Residence in the most serious cases.
The measures may be applied individually or, where it is not possible to identify the person responsible for a violation concerning common areas, to the Residents concerned according to criteria of proportionality and reasonableness.
The Management may adopt the measures necessary to ensure:- the safety of Residents;
– the proper functioning of the Student Residences;
– compliance with community living rules;
– the protection of spaces, systems and equipment.
In the event of repeated violations of these Regulations, POLIHOUSE S.r.l. may terminate the accommodation relationship and request the release of the accommodation unit.
In cases of particular seriousness, the Management may order, through a reasoned provision:
– temporary prohibition of access to the Student Residence;
– transfer of the Resident to another accommodation unit or another managed facility.
By way of example and without limitation, such measures may be adopted in the following cases:
– violent, threatening or incompatible behaviours with community living;
– behaviours that endanger the safety of people or the facility;
– introduction or use of substances, materials or instruments prohibited by these Regulations;
– serious damage to the spaces, systems or equipment of the Student Residence;
– failure to pay the amounts due;
– failure to pay any amounts arising from damages or applied measures;
– organisational or relational situations that significantly compromise coexistence.
Art. 24 – Disciplinary Procedure
Before applying a disciplinary measure, the Resident concerned shall receive written notice containing:
– a description of the alleged facts;
– an indication of the provisions of the Regulations that may have been violated;
– the possibility to submit observations or justifications.
The Resident may submit any observations within 5 days from receipt of the notice.
The Management shall evaluate the elements collected and adopt the measure deemed appropriate, informing the person concerned.
In cases of particular urgency or seriousness, immediate and temporary measures may be adopted to protect the safety of the residential community, without prejudice to the subsequent completion of the necessary checks.
Art. 25 – Appeals
The Resident may submit a written appeal against the disciplinary measure within 5 days from notification thereof.
The appeal must contain:
– the grounds for the appeal;
– any elements considered relevant for the Management’s assessment.
The Management shall examine the appeal and communicate the outcome of its assessment to the Resident concerned.
Section VIII – Final Provisions
Art. 26 – Acceptance of the Regulations
These Regulations and the Service Charter form an integral part of the conditions governing access to and residence in the Student Residences managed by POLIHOUSE S.r.l.
Admission to the Student Residence implies:
– acknowledgement;
– acceptance;
– commitment to comply with;
– the provisions contained in the above-mentioned documents.
Residents are required to be familiar with and comply with:
– the rules governing the use of the premises;
– the procedures for the use of the services;
– the rules of conduct and community living established by the Student Residence.
Art. 27 – Amendments to the Regulations
POLIHOUSE S.r.l. reserves the right to update or amend these Regulations and the Service Charter for:
– organisational reasons;
– operational and management requirements;
– compliance with legislative or regulatory changes;
– purposes related to improving the quality of the service.
Any amendments shall be communicated to the Residents through appropriate means and made available in accordance with the principles of transparency and accessibility.
Art. 28 – Liability Waiver and Responsibility for Personal Belongings
POLIHOUSE S.r.l. and the Management shall not be liable for any:
– theft;
– loss;
– misappropriation;
– damage;
of money, personal belongings, electronic devices or valuables belonging to Residents and left inside the accommodation units or within the Student Residences.
Residents are therefore required to take all necessary precautions for the safekeeping of their personal belongings.
The Resident remains responsible for any personal belongings brought into the Student Residence and for any consequences arising from their presence or use, where they may cause damage to persons, premises or systems.